Terms & Conditions

1. Scope of Services

CleanRise agrees to provide commercial cleaning services as outlined in the signed Service Proposal, Formal Quotation, or Scope of Works agreement. Any additional tasks requested outside the agreed Scope of Works will be billed as additional works at standard commercial hourly rates upon client authorization.

2. Property Access & Security

To enable efficient service delivery, the Client agrees to:

• Provide unhindered access to the specified property during agreed cleaning hours (including access keys, fobs, alarm codes, or security clearance).
• Ensure working utilities (electricity, hot and cold running water, and adequate lighting) are available on-site at no cost to CleanRise.
• Notify CleanRise immediately of any changes to alarm codes, security procedures, or site hazards.

CleanRise maintains strict security protocols: all keys and access devices are coded, stored securely, and assigned exclusively to police-checked cleaning technicians.

3. Pricing, Invoicing & Payment Terms

• Quotations: All formal written quotes remain valid for 30 calendar days from issue date.
• Payment Terms: Invoices are issued monthly or per agreement and are payable within 14 calendar days of invoice date unless otherwise specified in writing.
• GST: All prices quoted are exclusive of Goods and Services Tax (GST) unless stated otherwise.
• Late Payments: CleanRise reserves the right to charge an administrative late fee of 2.5% per month on overdue balances exceeding 30 days.

4. Satisfaction Guarantee & Rectification

CleanRise is committed to 100% client satisfaction. If any aspect of the agreed scope of work does not meet our high standards, the Client must notify CleanRise within 24 hours of completion. CleanRise will dispatch a quality assurance supervisor to inspect and rectify the reported area at no additional cost within 24 hours.

5. Work Health & Safety (WHS) & Compliance

CleanRise complies fully with Australian Work Health and Safety (WHS) legislation:

• We provide Safe Work Method Statements (SWMS), Safety Data Sheets (SDS), and risk assessments for all site operations.
• All cleaning staff wear mandatory Personal Protective Equipment (PPE) and hold active safety credentials (including White Cards and Police Checks).
• The Client must inform CleanRise of any known hazardous materials, structural defects, or unsafe conditions on the property prior to commencement.

6. Insurance & Liability

CleanRise maintains comprehensive insurance coverage for total peace of mind:

• Public & Products Liability Insurance: $20,000,000 policy coverage.
• Workers Compensation Insurance: Full statutory coverage for all CleanRise technicians.

CleanRise is not liable for pre-existing damage, wear and tear, or failure of client-supplied equipment or chemical agents unless directly caused by gross negligence of CleanRise staff.

7. Cancellation & Contract Termination

• Routine Maintenance Contracts: Either party may terminate a recurring commercial contract by providing 30 calendar days' written notice.
• Ad-Hoc / Single Service Bookings: Cancellations made less than 24 hours prior to the scheduled cleaning start time may incur a 50% call-out cancellation fee.

8. Non-Solicitation of Cleaning Staff

During the term of agreement and for a period of 12 months following termination, the Client agrees not to directly or indirectly solicit, employ, or contract any CleanRise employee or sub-contractor introduced to the Client by CleanRise without express written consent.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Australia and the relevant State or Territory in which services are delivered.

10. Contact Us

For questions regarding these Terms & Conditions or to request a contract review, please contact our team: