Privacy Policy

1. Information We Collect

We collect personal information necessary to deliver high-quality commercial cleaning services, process inquiries, and manage business relationships. This includes:

• Contact Information: Full name, business title, email address, phone number, and physical property address.
• Commercial & Facility Details: Property size, access arrangements, security key/fob control details, cleaning schedules, and specific site requirements.
• Billing & Financial Data: Credit card details, bank account information, invoicing addresses, and transaction histories.
• Website & Usage Data: IP address, browser type, device information, and site interaction cookies captured when accessing our digital platforms.

2. How We Collect Information

We collect personal information directly from you when you:

• Fill out quote request forms or contact forms on our website.
• Communicate with us via telephone, email, WhatsApp, or live inquiry channels.
• Execute commercial service contracts, facility agreements, or non-disclosure agreements.
• Interact with our site supervisors, account managers, or cleaning technicians during site assessments.

3. Use of Personal Information

CleanRise uses collected information strictly for legitimate commercial operations, including:

• Preparing customized cleaning proposals, written quotes, and site-specific operational plans.
• Delivering scheduled daily, periodic, or 24/7 emergency commercial cleaning services.
• Managing security keyholding, swipe card access, and police-checked staff roster assignments.
• Processing billing, invoices, and payment verifications.
• Sending operational updates, quality assurance audit results, and service notices.
• Complying with statutory Work Health and Safety (WHS) and legal obligations under Australian law.

4. Protection & Security of Information

CleanRise implements robust physical, digital, and managerial safeguards to protect your personal and security data from unauthorized access, loss, misuse, or disclosure:

• Digital Security: SSL encryption, firewall protection, and multi-factor authentication for administrative systems.
• Security Key Controls: Key code segregation and secure storage for client property keys and fobs.
• Staff Clearances: 100% of CleanRise cleaning technicians undergo National Police Checks and sign strict confidentiality agreements.

5. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may disclose information only to:

• Subcontractors or specialized trade partners engaged under strict confidentiality agreements.
• Financial institutions and secure payment gateways for transaction processing.
• Regulatory bodies, law enforcement, or emergency services where required or authorized by law.

6. Accessing & Correcting Your Information

You have the right to request access to the personal information CleanRise holds about you, or request corrections if any details are inaccurate, out of date, or incomplete. Please contact our Privacy Officer at privacy@cleanrise.com.au.

7. Complaints & Contact Details

If you have any questions, concerns, or complaints regarding our privacy practices, please reach out to us: